I can't express in words the relief I felt to experience the meaning of customer service when I went to Yates Express Lube...but I'll do my best :-)... I bought brand new tires at a different establishment and I underwent the worst experience with them. When I finally got my car back(2 days late), I continued to experience issues with the ones I had just replaced. When I called to tell them, they told me I would have to take my car and wait in line with an estimated wait time of 2-3 hours. As I was running errands, I stopped by Yates Express Lube in desperation. I had never been and didn't even know if they offered tire services, but didn't know what else to do. I was IMMEDIATELY greeted by a gentleman named Shane. He told me to pull in and would take a look. When I explained the problem, he immediately knew what it could be, tested the issue and diagnosed it. I had a bad tire valve that was leaking air. Within less than 5 minutes, he changed the valve and regulated the tire pressure for ALL 4 TIRES. Talk about going the extra mile in customer service. When I asked him what I owed, he said I was good to go. Not only did Shane solve this annoying issue, but he showed a level of customer service that eased my anger from the horrible experience from the previous garage. Yates Express Lube has a new customer. From now on, I'll go to them for all of my car needs. Their prices may be a little elevated compared to other local garages, but you're also receiving 5 star service from a team that genuinely cares and provides top quality service. I have a feeling car troubles won't be a headache for me anymore as long as I go to them!