So my beloved Roadbeast, a 1989 Crown Vic LX, failed to weather our most recent snow storm. I backed up over a jagged piece of ice which pierced my gas tank, and before I knew it, I was desperately searching for a place that wouldn't take advantage of my compromised situation. In the automotive repair world, there are so many thieves out there that the good ones have to be treasured. I had some dealings with Yates Express Lube in the past and knew that they would treat me fairly, so I drove across town to seek them out. My auto tech Megan, who was simply amazing, soon found the problem and confirmed that there was indeed a pinhole puncture in the tank. She assuaged my fears with a very reasonable quote and the guys at the shop stayed within the quote. At no time did I feel that I was being "put together" for a higher price. Megan and the other techs were in constant contact, as I check up on the Roadbeast regularly. They offered transportation to and from the shop, and confirmed that a shard of ice could have punctured my tank. It seems that some of my friends had their doubts on that matter: "There is no way that could happen." "Did you see Titanic?" "Yes, of course. I love that movie." "Well, Kate Winslet, if ice could bring down the Titanic, I'm sure it could scuttle the Roadbeast" So not only did I win the argument, I one the battle of the repair with Megan and Express Lube's help. I will most definitely return here for my Roadbeast repairs...just not too soon I hope.